You can go to “My Orders”, find the corresponding order and click “View Details”, then check the “Invoice Information” section. You can also view it through the platform’s “Invoice Management Center” or the transaction details in your payment tool (e.g., Credit card).

Within the specified period (usually 7 days) after receipt, go to the order details page and click “Apply for After-sales Service”, select the reason for return and upload supporting documents. Once the seller approves your application, send the product back as instructed and fill in the logistics tracking number. The refund will be completed after the seller confirms receipt of the returned item.

Most out-of-stock items will be restocked, but the restocking time varies depending on production and supply chain factors. Some platforms support “Backorder” purchases, and orders will be shipped promptly once restocked. You can also enable the “Restock Notification” feature to receive alerts when the item is available again.

We support delivery to most areas within the country (for domestic platforms) and designated overseas countries/regions (for cross-border platforms). The specific scope of available delivery addresses is subject to what is displayed on the checkout page.